This is an excerpt from a classmate of mine - Thanks Alex
I had AT&T wireless subscription since its inception. I love their customer service. Cingular has been another issue. I hope Cingular will incorporate AT&T's customer service policy. This merger also baffled me since AT&T owned 40% of Cingular while Bellsouth owned 60%, only to incorporate to entire pie all over again.
I heard that AT&T will offer DSL service for non-Bellsouth customers. Don't know how true this is (heard it in the hair salon from Cingular customer service representatives who were as clueless about their new owner as I).
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